Contract & Performance Assistant / Recruitment Resource

Knutsford (Head office) | up to £27,000 | Full Time

Up to £27,000 per annum dependant on skills and experience, superb benefits, 35 hour working week, hybrid/flexi working, permanent, offices located in Knutsford, Cheshire.



Headquartered in impressive, open plan offices in Knutsford, Cheshire, GRI is the UK’s industry leader in vendor-neutral temporary recruitment.

Through our relationships with over 3,500 recruitment agencies, we transform the status quo – offering pioneering and award-winning outsourced solutions for the hire and management of non-permanent workforces.

We manage over £1billion of recruitment spend for our client organisations; ranging from Local Authorities to the FTSE 100 and across a multitude of sectors including the NHS, private healthcare, education, retail, waste management and logistics.

Solving complex problems with simple, permanent solutions, powered by our people and supported by our flagship SaaS product, e-tips®.


ABOUT the role

We are looking for a Contract & Performance Assistant to be based at our offices in Knutsford to provide on behalf of GRI; high quality client relationship, agency management and implementations support.

To give you a flavour of the role, the successful candidate would be:

  • Liaising directly with client contacts and presenting action plans to improve on areas of concern
  • Ensuring there is adequate panel agency coverage to meet clients demand for agency labour
  • Ensuring all agreed actions have deadlines and are completed within agreed timescales
  • Managing and supplying agency coverage reports to clients
  • Working with the fulfilment and support services department on fill rate and delivery of contracts
  • Identifying and addressing any direct agency invoicing to ensure all hours worked by temporary staff is managed through the in-house software system e-tips®
  • Addressing any agency underperformance reported by relevant clients
  • Implementing new e-tips® functionality and train on this where required
  • Having direct telephone contact with clients and agencies and face to face when required


About you

  • Ideally you will have some experience of Account Management
  • Experience of working in a busy office environment ideally with exposure to the recruitment industry
  • Experience within healthcare background would be an advantage
  • Excellent customer service and communication skills
  • Educated to A level standard or have the equivalent work experience
  • Confident and professional telephone manner
  • Strong IT skills (particularly Microsoft Office, Excel, PowerPoint)
  • You will have strong organisational and prioritising skills
  • Ability to work under pressure and to deadlines
  • Ideally you will have an understanding of the temporary labour market



We offer a competitive remuneration package; the hours are 35 hours per week and can be worked flexibly across home and office working in accordance with our hybrid working policy.  25 days’ holiday (rising to 27 after 2 years service), and pension and other superb benefits including an additional 7% of basic salary to spend per month on a range of benefits such as retail vouchers, dental cover, extra holiday etc. 


We are a company that is growing and changing. Discover a new future.

If you are interested in applying, then please send a copy of your CV along with a covering letter stating why you are interested in this position to

Please note we are only able to respond to candidates that are shortlisted for interview

Our offices are fully COVID secure conpliant.

GRI is an equal opportunities employer. 

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