Fulfilment Advisor

Knutsford (Head office) | Up to £21,500 | Full Time

We are looking for dynamic, customer-focused fulfilment advisors, with previous recruitment experience, to join our Knutsford-based team.

Salary and benefits:

• £21,500 per annum
• 25 days holiday (increasing with service)
• 6% company pension
• Life Assurance
• Critical Illness Cover
• Income Protection

Hours of work:

36 hours per week on a 24/7 basis so there will be a requirement to work a variety of shifts, including evenings and weekends.

Location:

Knutsford, Cheshire (Head Office)

About us:

Headquartered in impressive, open plan offices in Knutsford, Cheshire, GRI is the UK’s industry leader in vendor-neutral temporary recruitment.

Through our relationships with over 3,750 recruitment agencies, we transform the status quo – offering pioneering and award-winning outsourced solutions for the hire and management of non-permanent workforces.

We manage over £1billion pounds of recruitment spend for our client organisations; ranging from Local Authorities to the FTSE 100 and across a multitude of sectors including the NHS, private healthcare, education, retail, waste management and logistics.

We solve complex problems with simple, permanent solutions, powered by our people and supported by our flagship SaaS product, e-tips®.

About the role / key responsibilities:

The successful candidate will be responsible for supporting the account management teams and the clients directly to source temporary labour via the company’s extensive agency network. As a Fulfilment Advisor your core duties and responsibilities will include, but will not be limited to:

• Maintaining regular telephone contact with client and agencies to keep them fully informed on status of bookings,
• Complying with SLA requirements of assigned contracts,
• Filling all outstanding and emergency shifts on assigned contract,
• Keeping client and agencies up to date with any needs and with current progress,
• Maintaining and developing excellent relationships with client, agencies and colleagues,
• Booking staff into shifts, manage and monitor booking system,
• Maintaining and updating when required booking systems,
• Achieving personal targets and objectives set.

About you / key skills:

• You will have experience of working in a busy office environment ideally with exposure to the recruitment industry,
• you will possess excellent customer service and communication skills,
• you will be educated to A level standard or have the equivalent work experience,
• you will have a confident and professional telephone manner,
• you will be IT literate (particularly Microsoft Office, Excel, PowerPoint),
• you will have strong organisational and prioritising skills,
• you will be able to work under pressure and to deadlines,
• you will be able to adapt to the different work patterns which include night working and weekends.