IT Technician

Knutsford (Head office) | Up to £22,000 | Full Time

We are looking for an IT Technician to provide helpdesk support to GRI staff from our Knutsford HQ, ensuring the highest standards of customer care and professionalism are maintained.

SALARY AND BENEFITS:

  • Up to £22,000 per annum
  • 25 days holiday (increasing with service)
  • 6% company pension
  • Life Assurance
  • Critical Illness Cover
  • Income Protection

HOURS OF WORK:

35 hours per week, Monday to Friday (Full Time)

LOCATION:

Knutsford, Cheshire (Head Office)

ABOUT US:

Headquartered in impressive, open plan offices in Knutsford, Cheshire, GRI is the UK’s industry leader in vendor-neutral temporary recruitment.

Through our relationships with over 3,750 recruitment agencies, we transform the status quo – offering pioneering and award-winning outsourced solutions for the hire and management of non-permanent workforces.

We manage over £1billion pounds of recruitment spend for our client organisations; ranging from Local Authorities to the FTSE 100 and across a multitude of sectors including the NHS, private healthcare, education, retail, waste management and logistics.

We solve complex problems with simple, permanent solutions, powered by our people and supported by our flagship SaaS product, e-tips®.

ABOUT THE ROLE / KEY RESPONSIBILITIES:

We are looking for an IT Technician to provide high-quality helpdesk support for internal employees, ensuring the highest standards of customer care and professionalism are maintained. This will include but not be limited to;

  • To offer first response to all IT helpdesk queries in a professional and polite manner,
  • To develop positive working relationships with internal and external clients and suppliers, offering support where appropriate,
  • To participate in, work within the structures of, and as appropriate enforce the Company’s Information Security Management SystemTo attend training and development programmes to fulfil personal development goals agreed with the Company,
  • To have a clear understanding of requirements in relation to confidentiality when dealing with sensitive data,
  • To have the ability to deal with a broad range of tasks and a high volume of workload.

ABOUT YOU / KEY SKILLS:

  • General IT support & maintenance experience including Windows laptops & network printers,
  • Phone system administration,
  • Office365 account administration,
  • Relevant work experience,
  • Good interpersonal skills for developing relationships with internal stakeholders,
  • Good standard of education preferably in an IT discipline.

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