Geometric Results in the UK (GRI) has achieved an “outstanding” assessment in their latest independent Investor in Customers (IIC) assessment process.
IIC is an independent organisation that conducts rigorous benchmarking exercises to determine the quality of customer service and relationships. The assessment encompasses how well a company understands its customers, how it meets their needs and how it engenders loyalty. IIC also compares the views of staff and senior management to client experience to identify how centrally the customer is placed within the company’s strategy.
Comments from GRI clients included:
- “Very impressed how they make a very complicated area very easy… very happy with the service.”
- “My experience with them is overwhelmingly positive.”
- “I have already recommended GRI to another company.”
- “I have experience of 2 neutral vendors. GRI are much better.”
Danny Pickering, Director of Smile Customer Experience, who facilitated the assessment on behalf of IIC commented:
"This award is down to the focus and commitment of the CEO, Management and Employees of GRI who have been fully engaged in the process from the start.
What is so pleasing is that they have clearly demonstrated by independent methodology (IIC) that they have continued to invest in and build upon their customer service ethos as a result of the valuable insights and feedback from clients and employees gathered from their previous assessments.
When you take account of the changes and growth the business has gone through in the last year, their achievement of “outstanding” status is all the more impressive. We are delighted to continue our close relationship with GRI into the future."
Andrew Preston, CEO of Geometric Results, added:
“I engaged with Investor in Customers as soon as I completed the management buy-out of this business in 2016 in order to truly understand our current position and to create a blueprint of what more we could achieve for our clients. Over the last three years, and against a back drop of rapid change, a global acquisition, and record-breaking growth, the IIC process has provided the perfect springboard to deliver service excellence and as a consequence impressive business performance.”