United Kingdom
United States
AUDIT
We offer the services of an expert audit team that work on your behalf to check the compliance of your agency providers on an ongoing basis.
Our e-tips® technology manages day-to-day candidate compliance documentation, enabling hiring managers to check at a glance before booking the candidate.
Every client’s panel agency is audited annually by our expert in-house audit team. This in-depth audit reviews an agency’s candidate files to ensure they have been processed to the highest standards and to triple-check that candidates have been onboarded, proposed and managed against the appropriate compliance measures.The following checks are conducted across candidate files:
- Qualifications & Training
- References
- Nightworker health assessments
- Right to Work
- Pay Rates
In addition, each agency’s GDPR consent forms, modern slavery policy and insurances are assessed alongside any specific, additional compliance requirements for specific roles/clients.
Each audit is scored equating to an overall rating of either, Pass, Minor Fail or Major Fail. Satisfactory compliant delivery will lead to a Pass rating, otherwise a Minor Fail or Major Fail rating will apply. Agencies are colour coded on a ‘traffic light’ basis:
- Agencies that pass are highlighted green.
- Those with minor fails have remedial, time defined actions initiated and are highlighted amber until they pass a re-audit.
- Major fails are highlighted red and the agency is immediately blocked from supply. Plans will be agreed in conjunction with client hiring organisations to either remedy the issue(s) or remove the agency from the supply chain completely.
Testimonials
"I would highly recommend the approach to any NHS Trust or healthcare operation with a high dependency on temporary staff, wishing to gain greater control, transparency and quality whilst ensuring best overall value."
"We wanted to do business with people we liked and trusted with a strong track record, and felt that they understood our unique requirements. In addition to this, they offered an intuitive technology solution, particularly in how we can better engage and manage our bank staff – which has been a key part of the project."
"The success of the partnership so far is a direct reflection of the processes/systems they have put in place, as well as the efforts the team have made to cater for each individual authority and their requirements. The team’s determination and enthusiasm for the contract to do well has been evident throughout."
"We have effective management of our temporary labour, as well as the supplying agencies. We are able to consistently deliver the services required by our internal stakeholders. Our approach to continual improvement ensures we add value but also that we achieve significant savings."
"Middlesbrough Council (MC) have relied heavily on the Neutral Vendor Solution provided by GRI in recently years and have had the pleasure of working very closely with our recruitment lead. They are very responsive to our requests and can always be counted on to help us out.
They have helped us with some one-off assessment work required for both our Adult and Children’s services; we were not 100% sure how we would do it, after speaking to GRI and explaining our needs, we quickly put in place the right offer to attract several agency workers.
We have also significantly increased our number of agency Social Workers over the last 2/3 years. Again, our recruitment lead has supported us in engaging and managing workers and assisting us with any issues. GRI have been instrumental in guiding what would attract workers to us and ensuring MC has access to a range of agency workers allowing services to continue throughout the pandemic."
“Our dealings with GRI can only be described as “excellent”. Whatever issue you have, any team member has a “can and will do attitude”, which is essential for gaining knowledge and support in this area of temporary workers.
A specific area that is always difficult is within the Social Care setting, whether for Social Workers
or Occupational Therapists. GRI supports all members within the Authority to advise, act, and ultimately employ the best quality candidates available at any one time. Darlington has had various issues, and we can only commend our recruitment lead's calm and professional attitude to alleviate some of the stress and pressure that could be present. They go above and beyond their role for the Authority’s good, which has ensured that Darlington can carry out the required position within the Tees Valley.”
“Redcar and Cleveland Borough Council had an urgent requirement for 10 Covid Ambassadors in 2020. Our main priority was to appoint candidates of the right calibre who are passionate about the RCBC community, with the ability to deliver the Council’s messages regarding Covid guidance to the public in a friendly and professional manner. GRI acted swiftly, and all 10 Covid Ambassador roles were filled very quickly, enabling the Council to get the Covid Ambassadors on the streets and meeting the public within two weeks. The response from GRI was brilliant. In addition, the help and support GRI gave to the Hiring Manager, who was new to this process, was excellent and certainly took the pressure off in difficult times.”
Case Studies
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A catalogue of success in retail
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A challenge in the logistics space
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A unique partnership with the public sector
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Building visibility of a temp workforce
Operating with multiple agencies can often result in little visibility and control over pay…
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Delivering significant cost savings to the NHS
Bridgewater Community Healthcare NHS Foundation Trust is a leading provider of…
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The relationship originally began in 2008 when both GRI and Suez were known as…
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Improving the quality of care through supply
Founded in 1982, Care UK has grown to be one of the leading providers of health and...
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In operation since 1912, Biffa is a UK leading integrated waste management company…
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We partnered with this UK-based manufacturer in October 2013. Their key...
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Working with the UK’s largest private hospitals
Ramsay Health Care is one of the largest private healthcare organisations in the UK…
21.08.2018
Lessons for everyone
One year on, we take a look at the results of a bold new approach to recruitment agency supply in schools.
12.11.2018
Proof of delivery
GRI has an unrivalled track-record in helping logistics clients manage their agency relationships. This in-depth insight into our work with clients reveals all.
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