AUDIT

We offer the services of an expert audit team that work on your behalf to check the compliance of your agency providers on an ongoing basis.

Our e-tips® technology manages day-to-day candidate compliance documentation.

Every client’s panel agency is audited annually by our expert in-house audit team. This in-depth audit reviews an agency’s candidate files to ensure they have been processed to the highest standards and to triple-check that candidates have been onboarded, proposed and managed against the appropriate compliance measures.The following checks are conducted across candidate files:

Qualifications & Training
References
Nightworker health assessments
Right to Work
Pay Rates

In addition, each agency’s GDPR consent forms, modern slavery policy and insurances are assessed alongside any specific, additional compliance requirements for specific roles/clients.

Each audit is scored equating to an overall rating of either, Pass, Minor Fail or Major Fail. Satisfactory compliant delivery will lead to a Pass rating, otherwise a Minor Fail or Major Fail rating will apply. Agencies are colour coded on a ‘traffic light’ basis:

Agencies that pass are highlighted green.
Those with minor fails have remedial, time defined actions initiated and are highlighted amber until they pass a re-audit.
Major fails are highlighted red and the agency is immediately blocked from supply. Plans will be agreed in conjunction with client hiring organisations to either remedy the issue(s) or remove the agency from the supply chain completely.

Testimonials

"I would highly recommend the approach to any NHS Trust or healthcare operation with a high dependency on temporary staff, wishing to gain greater control, transparency and quality whilst ensuring best overall value."

Mark Duffy

Bridgewater Community Healthcare NHS Foundation Trust

"We feel like we’re benefiting from consultancy advice, better systems and processes that are making us more effective as an organisation, allowing us to use our resources really effectively."

Richard Hawkes

Scope

"The support I get through the arrangement we have lets me focus on other activities, knowing that my best interests are being looked after."

Helen Child

Thornbury Academy

"We wanted to do business with people we liked and trusted with a strong track record, and felt that they understood our unique requirements. In addition to this, they offered an intuitive technology solution, particularly in how we can better engage and manage our bank staff – which has been a key part of the project."

Becky Robson

Home Group

"We operate from over 190 locations throughout the UK and Northern Ireland and without their support, managing our temporary labour and ensuring legal compliance would be extremely difficult and costly. Instead we have complete control and visibility of our temporary labour, and can efficiently manage our spend."

Richard Childs

Biffa Waste

"The success of the partnership so far is a direct reflection of the processes/systems they have put in place, as well as the efforts the team have made to cater for each individual authority and their requirements. The team’s determination and enthusiasm for the contract to do well has been evident throughout."

Adam Smith

NEPO

"We have effective management of our temporary labour, as well as the supplying agencies. We are able to consistently deliver the services required by our internal stakeholders. Our approach to continual improvement ensures we add value but also that we achieve significant savings."

Procurement Director

FTSE Company